Data and text logs not showing on app or web site
SassySouthern67
Enthusiast - Level 2

When I log into my account online and through the app I am not able to see the data or text message log. I’ve contacted Verizon by phone, chat and going to a store and no one can give me a reason this is happening. Today I was told to ‘just wait it out and try again later’. I looked, and this issue is not something new but I couldn’t find an answer either. Has anyone had this problem, if so how was it fixed? I’ve only been with Verizon post pay for less than three months and this is a recurring problem (2-3 times a week).

Labels (1)
Re: Data and text logs not showing on app or web site
vzw_customer_support
Customer Service Rep

SassySoutherner67 We understand your concern with not having access to the data and text logs. Do you get an error when trying to view them? ~Peter

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Re: Data and text logs not showing on app or web site
SassySouthern67
Enthusiast - Level 2

No error just this message - “Your request could not be processed at this time. Please try again later.” I’ve been ‘trying again later’ on and off since October 7 when I started my service with Verizon with no luck. 

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Re: Data and text logs not showing on app or web site
vzw_customer_support
Customer Service Rep

October 7th is certainly far to long to be without access to your logs online, SassySouthern67. Let's dig into what we can do to help regain access back to that important feature. Please be on the lookout for a private message from us, as we will need account access to assist.

-Joseph

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Re: Data and text logs not showing on app or web site
vzw_customer_support
Customer Service Rep

Hey there, just checking in to let you know that we're still available for you here, SassySouthern67. I do want to let you know that this support platform will be going offline within the next 5 minutes. However, we'll be available again tomorrow from 8am-8pm EST.

 

~Izzy

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Re: Data and text logs not showing on app or web site
SassySouthern67
Enthusiast - Level 2

No they are just not there and I know the phone is being used.  It’s like they just stop. I did find a VPN downloaded on the  phone, would that stop data and texts from showing? 

Re: Data and text logs not showing on app or web site
SynthpopAddict
Contributor - Level 3

Maybe it is the VPN and you need to disable it.  I've noticed the usage logs don't update very often these days; it started happening about 2 months ago particularly with the data usage log.  Seems to only update maybe once a week, and then all the data will suddenly appear as a "lump sum" for the whole period, listed as a single day's use instead of showing use per day for whatever the time period is since the previous update.  However, my amount of data remaining (I'm on the prepaid 15 gig plan) is accurate as far as I can tell, because even when the data log doesn't have any new updates, the "you have x percentage data remaining" is decreasing.

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I'm not a Verizon employee, just another customer trying to help.
Re: Data and text logs not showing on app or web site
vzw_customer_support
Customer Service Rep

Hello, SassySouthern67. Help is here. Just to confirm, are you referencing the current usage for the current month or past month usage? 

-Natasha

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