Denied claim by Asurion

[Ephillyfan]

Hi Guys. I became a Verizon customer 2 months ago but unfortunately My Galaxy flip 6 was stolen just a week after I received it. When I called Verizon and then transferred to Asurion I was told at first to put my claim in online. I put the claim in online and was told the verification process takes up to 24hrs I will receive an email. We'll I never received an email letting me know if my claim was accepted. The only email I received was for the claim being started, and within that email it gives me the option to check the status of my claim. So I checked the status and nothing! all it said was to start a new claim and I did and it took me through this loop 3 maybe 4 times. So I decided to call instead. I put the claim in with an Asurion rep and everything went smoothly at first I was even told I'll received a free charger port with my replacement device. $230 was taken out my debit account for the deductible and was told I'll receive an email with a tracking number so I can track my replacement device. I received the tracking email Which was with UPS! And after I checked the Status with u, p, s, it said that Asurion asked for the device to be returned back to the facility. I called assurian to understand what was happening and was told that my claim was initially denied. So my claim was approved then denied and the rep wasn't able to tell me why so I was transferred over to a resolution specialist and they weren't able to tell me why either. Then was transferred over too the office of CEO and they weren't able to either. All she was able to tell me was that the legal department is the one who stopped my claim and nothing more was said about that. I was told that it was standard practice that they don't leave notes on why it was denied which I didn't believe one bit.  So after I received the refund for the the 230$ that was taken out my account for the deductible, I decided to put in a new claim and at this point this is maybe my 6th claim I'm trying out already. This time the rep told me that the reason my claims were being denied was because I had to wait 30 days to file in the first place and I should be good to go now. We do another claim and the rep told me I'll receive an email once it approved. And again I never received the email. The only email I received was for the claim being started. And the loop started again. Called Asurion once again and was transferred all they up to the office of ceo and was told that waiting 30 days to file a claim wasn't true and the reason that my claims are getting denied is because it looks like I'm Abusing the claim process. 

At this point I don't know what to Do. Don't understand how I'm Abusing the claim process when I never received a replacement device in the first place and was told by their own reps to put the claims in. I feel like Asurion reps tell you what ever needs to be said to satisfy you so they can try and pitch to you the Home device protection plan which is a waste of time by the way. I mean out of the 10 Asurion reps I spoke with I was pitched this sale 10 times.

Please if anyone knows who I can call or what I can do to get a replacement device please let me know 

[vzw_customer_support]

We are truly sorry to learn about the whole ordeal. It is crucial to escalate your case directly with Asurion asap. Please contact them at: 1-888-881-2622, I am confident they will be able to restart the first claim on which you paid your deductible fees. Keep us posted.

~Maria

[Gamesterpp]

Asurian is Fruad company I have a claim denied because we reported few days prior to thirty days waiting time for coverage to begin and then they said same issue doesn’t qualify for coverage. Just stealing hard earned money from American people. It’s redundant Verizon not being able to do anything