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AI will make Verizon lose more $$$ than they save..
'I've had a Verizon Wireless account for nine years of excellent customer service. Now I can't believe the hassle to get a live person about a crazy overbilling.
They insist on having an AI help you and there is almost no way to get your answers from a robot on anything beyond a yes or no answer.
You are right, AI system in Verizon.
Hey 516Dava, we want to make sure your questions are answered! We'll be reaching out via Private Message to help you out with your bill.
-Lauren
Start a new topic or ask questions in the open forum.
