I have been on the phone with Verizon several times, at 2 different Verizon stores, and been at the UPS store as well, and the number UPS has and the Verizon stores have does not work. I want to return this equipment, pronto.
I'm sorry you've been having trouble, and while it's sad to hear you need to disconnect/return a device, I want you to get assistance to ensure you can get things returned. As a result, I sent you a Private Note. Please respond when you can.
-John
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