Disney Bundle

[Burling]

I have the same problem as the other posts on the Subject: Disney Bundle. I have used Hulu and Disney+ for two years (I never used ESPN+ but it is in my plan). But today both Hulu and Disney+ iPhone apps insist I resubscribe and do not acknowledge my Verizon Disney+ Bundle perk on my 5G Get More plan. I can see no one with this same problem has achieved a resolution. I hope to hear from Verizon with a ticket number opened please.

[vzw_customer_support]

Thank you for taking the time to reach out to share your experience with the Disney Bundle. We are here to review the situation in detail for you. Let's move to a secure channel to look at your specific account details. With your help and replying to the Private Note we can move forward.

-Deb

[Burling]

One more thing about Subject: Disney Bundle: My Verizon 5G Get More plan shows my Disney+ bundlle is Active and a 9 digit reference number. Another post with the same Resubscribe problem said Disney customer service required a 20 character long alphanumeric account number. Strange, since logging in to Disney and Hulu says "Resubscribe", indicating the Disney system recognizes my user ID.

[Burling · Accepted solution]

HEY, everybody working on the Disney Bundle “Resubscribe” problem… 

I used this link:

https://www.verizon.com/support/contact-us/#mobile

and very quickly received a text message from Gina.

Gina very efficiently interacted with me through messaging. So together we found my Disney Bundle was CANCELED after I paid my Verizon bill late one month (I canceled Auto Pay that month). This was not apparent to me because even now my iPhone MyVerizon app “Manage plan”, “Plan perks”, “Active” shows Disney+ Bundle “Enrolled” and “Manage” shows “Active”. (My Apple Music perk still works, which seems inconsistent!)

Gina posted an AYS ticket INC011186758 to IT team different from an ITTS ticket.

I hope everyone working on this “Resubscribe” issue can find the CANCELED Disney Bundle perk situation in their account the way Gina did, and apply whatever resolution IT team makes for AYS ticket INC011186758 different from an ITTS ticket.

I want to thank Gina for her diligence, competence, efficiency and courtesy during Support Request

*****

Verizon is well represented by thousands of hard working people like Gina, who have made me happy to be a loyal Verizon customer for decades! It’s not easy to plan, design and implement new fast changing technologies. Gina’s people communication skills and operational abilities are the lubricant in very complex organizational mechanisms when the inevitable glitches occur.

[kh_jenn]

Hi @Burling ,

Thank you for taking the time to share this feedback! We will be sure to pass it along to the appropriate team.