Double payment

p35
Enthusiast - Level 1

I noticed on bank statement that I was charged twice. This is my first billing  so I called verizon they show only 1 payment. Why would my bank show it taken out twice ?  1 says authorization other says MC purchase. Both for the exact amount.

3 Replies
vzw_customer_support
Customer Service Rep

We're sorry to hear that your bank is showing two charges for your first bill. We'd be happy to take a look and make sure you've been charged properly. We'll send you a Private Note shortly.

~Jesse

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I recently had this problem occur and was j able to close off the payment arengment. So my card was charged twice. I need my money for my other utilities asap. 

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vzw_customer_support
Customer Service Rep

I know how tight my budget is, and I would certainly share your concern if I was showing two charges on my statement for a bill payment, Moral_Dilemma. I would be happy to take a look into this. Since we will need account access, please be on the lookout for a private message from us.

-Joseph

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