E-gift card invalid pin
ssdobrien
Enthusiast - Level 1

Has anyone else had an issue with an invalid pin for an e-gift card? 

I traded in my Iphone and was issued a $150 gift card, but the pin is invalid so I can not use it. I was on the phone for 1.5 hours with a customer service representative yesterday, but it was not resolved. I am not sure what to do at this point, I feel cheated by Verizon 😕

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4 Replies
vzw_customer_support
Customer Service Rep

We're sorry to hear that you're having problems with that gift card PIN. We'll send you a Private Note so we can help you get that gift card working.

~Jesse

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TiffanyO
Newbie

I traded in 2 phones last year and the PIN number on the e gift card is invalid.  I spent hours with various reps getting nowhere.  I feel cheated.  Verizon owes me $335.00 and $180.00. 

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vzw_customer_support
Customer Service Rep

We definitely want to take a look this concern with the gift cards. We're sending you a private note. ~Peter

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vzw_customer_support
Customer Service Rep

Hello we want to simply check in and make sure that you have the assistance you need. Please let us know if  we can help.

 

-Colin

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