Esim

Iamhim1
Newbie

How do l find out who has been ordering an eSIM l through my iPhone andhave been sharing my name hiding it within my phone,What steps do l take in finding out the type of payment,name and what type of device was use to purchase this eSIM…

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vzw_customer_support
Customer Service Rep

Hello, Iamhim1. Help is here as the safety and security of your account is of utmost importance to us. Although we cannot provide names, what we can do is assist with ways to secure your account to ensure no fraudulent activity occurs. Do you currently have Account Managers listed on your account or are you the only name listed on the account?   

-Natasha

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SynthpopAddict
Champion - Level 2

I don't think there's any way to figure out who has accessed your account, but if it were me, I'd at least file a fraud claim with Verizon online:

https://www.verizon.com/about/account-security/overview

Change all your passwords and enable 2FA on everything.  Wouldn't be a bad idea to check your credit reports too, because there's no telling what else the hacker could've gotten into.

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I'm not a Verizon employee, just another customer trying to help.
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Iamhim1
Newbie

I wanna know who it is l don’t care bout nothing else .lf l don’t have the right to know who it is Then l guess it’s time for me to switch users

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