My sister passed away and had just purchased a phone. We cancelled her account at a Verizon store where they didn't want copies of the estate documents. They made arangements for us to receive a mailing label by which to return the phone to Verizon. The phone was returned within the same week. Verizon keeps billing her estate for the phone we returned. I have called Verizon multiple times and today was the first time I was told that Verizon needs the estate paperwork. I received 2 email addresses to which I sent the documents. However both email addresses bounced the email right back to me. I don't know if they're bogus addresses or if there really is someplace for me to send the estate documents. Where do I send the documents for Verizon's records and how do I get Verizon to stop billing the estate?
Our condolences to you and your family for the passing of your sister. I'm sorry to hear you have been through so much trouble trying to close her account. The email address is Documenti@hq.verizonwireless.com
Please let us know if you have any other concerns. -Melissa
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