Executive relations team member not available after leaving voicemail

[SS86]

I have my son's apple watch which I am paying for, and they have not been able to register the number, because of which my son's watch has not been working  for a few months now!

On top of it, there is an unauthorized number ( with a apple watch) added to my plan - and I have been given no explaination or solution ON WHY that number and watch is there and who it belongs to?

This issue has been going on for a few months now and they have not resolved it for me! Number ending in xxxxx**** is my son's number which I want to be working asap. The number ending in xxxxx****- is a number I am unaware of, and needs to be removed asap. 

I got a  voice mail from Executive relations -Marcus but I have not been able to get back in touch. I am not sure if that is even a real person anymore!

Did anyone else encounter such experience?

[vzw_customer_support]

SS86 thank you for bringing this to our attention. We are sorry to hear you are faced with these issues and have not got a resolution. I will be reaching out to you in a PM as well.

-Harry

[SS86]

I look forward to hearing back from the team and gettting this resolved asap.  Please reach out directly on my number ending in xxxxxxx****.

[vzw_customer_support · Accepted solution]

We had sent a Private Message to continue the discussion related to your Apple Watch issue and getting back in touch with your executive relations agent. This issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.

-Janell