When trying to switch one of our iPad lines to a different iPad, I get the attached error about feature verification. Yes I worked with customer support, and they directed me to technical support. Both thought the issue was from the iPad being a non verizon device, and didnt understand that it was happening with all of our devices(Even the verizon bought devices). I also had tried to do a device swap between 2 verizon bought devices and got the same error. Has anyone else ran into this error before/recently? Looking to get a permanent fix so I dont have to contact their support everytime we want to make a device change.
@tjg01224 wrote: When trying to switch one of o ur iPad lines to a different iPad, I get the attached error about feature verification. Yes I worked with customer support, and they directed me to technical support. Both thought the issue was from the iPad being a non verizon device, and didnt understand that it was happening with all of our devices(Even the verizon bought devices). I also had tried to do a device swap between 2 verizon bought devices and got the same error. Has anyone else ran into this error before/recently? Looking to get a permanent fix so I dont have to contact their support everytime we want to make a device change.
tjg01224, it's always good to see people taking an active role in their account management and trying stuff via My Verizon. Sorry you ran into that error there, and still had trouble after reaching out. I definitely get what you're mentioning when running into this switching different kinds of devices, not just a specific iPad.
Were you able to get things completed with the switch you wanted to do?
-John
No, I have not been able to complete the switch. One of our users currently has the iPad we are trying to switch onto the line, and he was not available to conference into my call with verizon support. I made this post to try and find a solution with the Verizon site error so I didnt have to work support on it anymore and in the future, since it was taking up a lot of time, and ideally I would like to go back to doing the switch mysel using the verizon site.
@tjg01224 wrote: No, I have not been able to complete the switch. One of our users currently has t he iPad we are trying to switch onto the line, and he was not available to conference into my call with verizon support. I made this post to try and find a solution with the Verizon site error so I didnt have to work support on it anymore and in the future, since it was taking up a lot of time, and ideally I would like to go back to doing the switch mysel using the verizon site.
The message popping up in the screenshot shared, does seem to indicate that there's something we need to look at on the account. Which I'd be happy to do. If you'd like to do that, respond to the Private Message I sent.
-John
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