Feedback about my experience

[Happyvalley1]

I wanted to give feedback about my experience with poor service from 1/25 - 4/22. My iPhone 13 was not receiving calls consistently nor making calls without three tries. Verizon sent me an iPhone 16 but the problem persisted. Finally, after 4 months, Verizon sent me a network extender and my service now works.  I have had Verizon service for over 35 years and have NEVER had a problem until this happened.  Never moved or remodeled home.  It was a mystery.  Anyway, thank you for finally sending me a new iPhone and complimentary network extender which seems to have rectified the situation.   Retha N. 

[Kh-Phil · Accepted solution]

Hi Happyvalley1,

Thank you for taking the time to share your story!

We are very happy to know that you're enjoying your service with the new iPhone and Network Extender.  It is always nice to hear when our customer service agents fulfill our customers' needs.

[Kh-Phil · Accepted solution]

Hi Happyvalley1,

Thank you for taking the time to share your story!

We are very happy to know that you're enjoying your service with the new iPhone and Network Extender.  It is always nice to hear when our customer service agents fulfill our customers' needs.

[vzw_customer_support · Accepted solution]

Thank you for taking the time to provide us with feedback regarding your situation. We're glad to read you got your issue resolved, even if it took some time. We're always here to help! Have a great day! ~Peter