Feedback for Customer Service Rep

[Gwendie89]

07/11/2024

I would like to give a huge shout out to Damian D.  who helped me on the phone today!

The best customer service representative I have ever had the pleasure of working with!

He helped me sort through mistakes made in February at 3 different stores in Wisconsin, where my daughter lives.  (I Iive in another state. ) Not only did he correct the errors,  he also upgraded a device on another line and offered additional services that would be beneficial to my account. 

I was so impressed and relieved when Damian immediately called me back after I accidentally hung up on our call.

Our conversation lasted nearly 2 hours and Damian was very personable, knowledgeable, and patient as we worked through 3 different lines in my account. 

I hope he knows how much I appreciate his assistance!

Thank you Damian!

#gobears!

[vzw_customer_support · Accepted solution]

Hello, Gwendie89. This is awesome feedback to hear as we love giving kudos to our customer service reps. We can ensure this great feedback gets to Damian. Please don't hesitate to reach out to us if you have any other questions or concerns as assistance is always here. https://www.verizon.com/support/contact-us/#mobile

-Natasha