I can't login to my Verizon account from my laptop or my phone. I get this error: For security purposes, your online account has been locked. You now need to reset your password to access My Verizon.
When I try to reset my password I get this error:
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It just goes around in circles without letting me change my password.
Hi dcenizal,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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