Fraud department suspended all lines
jcrl339
Enthusiast - Level 2

Was speaking with Fraud Department (aptly named in my opinion) and in the middle of that call VZ suspended all 4 lines on the account. Borrowed phone from neighbor to call back and the rep tells me she cannot help me. I asked her who can I speak with to get this fixed, she says 'who would you like to speak to?'. Are you kidding me???

I switched over from t-mobile to VZ and now I am stuck in a Twilight Zone. This type of customer service ion this day and age is shameful

5 Replies
vzw_customer_support
Customer Service Rep

I'm sorry you've had that frustrating experience. We, of course, want to help get things cleared up. I've sent a Private Note, so we can get more details. 

-John

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jcrl339
Enthusiast - Level 2

John and I had a few exchanges and he seems to be listening.

Today, I am working on another problem. I have 4 Mobile lines and Fios. Yesterday, the salesperson talked me into upgrading to Fios 1G with the promise of discount through the Home + Mobile program. Seemed like a no-brainer. Except, neither he nor anyone else can get me enrolled into the Home + Mobile program. Have already spent 1 hour speaking with different teams (customer support, test). Help!!!!

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jcrl339
Enthusiast - Level 2

Unbelievable, but now my Fios service has gone down and remote work for me and wife is toast - VZ tech support says a technician will have to come and replace the ONT.

Coincidence? Something more nefarious? Who know!!

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vzw_customer_support
Customer Service Rep

Hello. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help. 

~Ivone

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jcrl339
Enthusiast - Level 2

Disconnect lines were re-connected.

 

New issue:

 

Picked up E3200 extender from store (I have a CR1000A router). Turns out E3200 extender and CR1000A router are incompatible for WiFi pairing (can only connect then via ethernet cable, which defeats the purpose of the extender). Told I have to downgrade my router (another trip to store or wait for delivery).

This is basic due diligence that is missing on VZ!

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