How can I return Gateway. Considering another provider if this is not resolved.
Hi BigHenry1, we're sorry to hear that the Gateway is not working out for you. Can you please tell us more about what is going on? Is this for 5G Home or Fios?
-Melissa
If you have not already disconnected your service, print a return equipment label through your My Verizon account. Then package up all the requisite items into a box and take it to a UPS store for shipping. But, if you've already disconnected service, you're going to have to wrangle with Verizon until they send you a shipping label because all account access is revoked as soon as you terminate service. Unfortunately, this is a gigantic hassle of epic proportions, as there is a huge discussion elsewhere in the forums about trying to get the fabled "return kit".
Why Verizon makes this such a pain, don't know. ☹️
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