Help, won't let me sign in.
justinchoi123123

Hello,

 

I was trying to change my paying mode from manual to automatic, and all was going smoothly until it asked me for my secret question. I've forgotten my secret question, and that's on me. However, when I click "Forgot your answer?", type in my phone number, and type in my zip code, it says it's wrong. However, I know that my zip code is correct. So I'm in a sticky situation. I don't remember my secret question, and I the zip code is wrong for some reason, making it impossible to log in. What do I do from here? I know my phone number and password. Sorry and thank you.  Have a good night.

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vzw_customer_support
Customer Service Rep

Hello. We'll be glad to help you get AutoPay up and running. We sent a Private Note to assist you.~Geo

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