How do I contact corporate?

[RP2017]

Hello, is there a telephone number or email address I can use to file a corporate complaint? 

[vzw_customer_support · Accepted solution]

I am sorry to learn that your experience with us has left you looking to file a complaint, RP2017. The only support number we have is 800-922-0204, and we don't offer support by email. I would be happy to help save you a phone call, and assist you right here via these community forums. Can you tell me more about what happened?

-Joseph

[RP2017]

I have had terrible experiences with customer service all day starting with my plan being changed this morning without me knowing after I asked very specially if what she was doing would change and ring with my plan. 

As a result, I've spent most of today either chatting with, talking to or on hold with other agents just to get my original plan back in place and my Apple Music working again. 

[vzw_customer_support]

We're sorry to hear of all the trouble you went through, and your feedback is always valued. Is everything back the way you wanted it to be? 

-Melissa

[Lerollins1]

 No! I have been waiting for 2 weeks now to get a replacement phone.  I don’t know if the  new iPhone is a lemon, or Verizon service.  Either way, both companies have done a HORRIBLE job in taking care of a long and loyal customer.   I will be making g some changes!

[vzw_customer_support]

Lerollins1, we understand the importance of having a fully working device, and we're sorry to read about the issues you've experienced with your iPhone. Could you please tell us more about what's going on with your device? When did this start?

~Izzy

[thomasr1950]

I can't get answers on who changed the account owner on.my account. Customer service says i am now. Yesterday I wasnt, nobody will say who., when it was changed.. who do.i contact?

[vzw_customer_support]

We are sorry to learn there is some confusion and are happy to help clarify and resolve it together. Sending over a Private Message so we can take a look at your account. 

-Kristen

[mj2350]

Customer Service is awful.  I’ve been you all for 30years, and now I’m being hung up on, and having numerous problem with my phone for over 5 months, and several agents have given me different solutions, All have made different promises.  Need to talk to someone immediately to know the truth!!!!!

stuck in worst situation now.. 

[lauriemcld]

I'm experiencing the same issue....customer for almost 20 years, being told several different contradictory things on the same issue. Phone isn't working and Verizon won't help.  I've had enough. I pay too much to a company who doesn't care one ounce about their customers. 

[vzw_customer_support]

We want to make sure your phone is working how it should, lauriemcld, and we hate to hear you've had this kind of experience. We've sent a private message your way to help more. 

-Cait

[vzw_customer_support]

Your 30 years of loyalty mean the world to us. I'm sending a Private Message to help with this concern. 

-Christopher

[thompsondplg]

I’m a close second … 26 years with Verizon and I just totally got misled, left without home internet, told 1000 different reasons why I was having issues, and NOW the cell phone service has been slowly getting worse  (now barely creeping).  What I’ve learned?  Verizon thinks loyalty goes one way (customer loyal to them but they are not loyal to the customer).  Actively seeking new cell and home internet service and at this point I don’t even care if I pay triple.  Verizon, being the most expensive provider, should at least have some sort of standard, but they obviously do not.  My issues have been ongoing since mid July.  I don’t know what has changed at Verizon in the last few months, but clearly something has, and it doesn’t look good on them.  I cannot even begin to tell you how many hours I’ve spent on the phone - usually 1-2 hours every single time. What a waste !

[vzw_customer_support]

The last thing we ever want is for you to have problems with your phones service, and we're here to help. To better assist you, I'll be sending you a Private Message.

~Maria

[socalrocky]

Yes, as a loyal customer for over 20 years and a monthly bill of over $400, you have lost me a client for $130 that was ripped off from me by Verizon for non-performance.  I recently added a second line to 3 lines.  When I recently went to Europe  I shut down the new 2nd line on the 2 phones that  were taken with us.  My line worked fine but my wife's phone would not receive text messages and internet service.  I tried to contact Verizon but apparently it does not keep international hours.  After 2 hours of valuable priceless irreplaceable time spent I finally corrected the problem by reactivating the 2nd line on the phone with the problem.

When we left for Europe both of us had 12 days of Travelpass credits available to us.  My phone bill was 10.27 for the one day of extra travel service.  We  were within 50 feet of each other 99% of the time .  Her bill was over $120 because she did not receive the credits and we had to use both lines to get service.

I have spent almost 2 hours today trying to get  s simple credit but to  no avail.  The first hour was wasted and when I asked  for a  manager I was hung up on.  The second call I did get a $50 credit for my inconvenience (my value about $700 in time wasted) and nothing for the rip off of the Travel Pass  charges.

I just got call dropped the  3rd time after I called to begin cancelling services, specifically the 2nd lines that ripped me off the first time.  On this  call I  discovered that  I  have  been  fraudulently  charged for 2nd 2nd line that should have been removed from my account.

Actively looking for a new carrier after 20 years and searching  for  regulatory bodies to report this to.

[vzw_customer_support]

Hello,

socalrocky. Help is here. Could you please shed some light on the line in question that should not be there? Is this a line that once was used? Was it a smartphone line or something different. Please let us know as help is here. We would love the opportunity to save your business.

-Natasha

[socalrocky]

Never used.  I  signed up for a second number but change those numbers right away on 3 line.  2 extra new numbers got canceled but the 3rd did not.  So, I  am paying for a 3rd line that was never used.

[vzw_customer_support]

@socalrocky  wrote: Never used.  I  signed up for a second number but change those numbers right away on 3 line.  2 extra new numbers got canceled but the 3rd did not.  So, I  am paying for a 3rd line that was never used.

Thank you for those additional details. Be on the lookout for a Private Message from us so that we can investigate your billing concerns further.

-Andi

[Rowjimmy69]

I need someone at corporate who can help me with my phone and a 3rd party Vitra who services NJ verizon

[vzw_customer_support]

Hey there, Rowjimmy69. We're here to help. Could you please tell us a bit more about what's going on? How can we assist?

~Izzy

[YM5]

For the last several weeks, I have been on the phone, for hours, with customers representatives and still have no solution to my problem.

For months, I have been trying to resolve my issue, causing frustration and disbelief in Verizon’s values. 

Throughout the months, I have spoken with an agent by the name of Shane (#*****), Gina (#*****), Nicole (#*****), Francis (#*****), and countless others. A few agents refused to give me their agent ID number. I spoke  to an agent by the name of Anne, in order to resolve my issue. As per usual, Anne was unable to assist. Anne stated she will transfer me over to someone who will be able to assist. After minutes waiting, an agent responds and tells me their name is Bianca. Soon after, I discovered that Anne – whose full name is Angeline (according to another agent) impersonated Bianca . Anne placed me on hold, only to answer, as if I am speaking to a different representative by the name of Bianca. Of course, Bianca told me the same thing Anne said. 

The representatives are avoiding any possible solutions. This must be investigated immediately! I expect a response, immediately. At this time, I am requesting contact information for corporate and all necessary departments. Furthermore, I am requesting my service be restored as soon as possible.