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Hello, is there a telephone number or email address I can use to file a corporate complaint?
Solved! Go to Correct Answer
I am sorry to learn that your experience with us has left you looking to file a complaint, RP2017. The only support number we have is 800-922-0204, and we don't offer support by email. I would be happy to help save you a phone call, and assist you right here via these community forums. Can you tell me more about what happened?
-Joseph
I am sorry to learn that your experience with us has left you looking to file a complaint, RP2017. The only support number we have is 800-922-0204, and we don't offer support by email. I would be happy to help save you a phone call, and assist you right here via these community forums. Can you tell me more about what happened?
-Joseph
I have had terrible experiences with customer service all day starting with my plan being changed this morning without me knowing after I asked very specially if what she was doing would change and ring with my plan.
As a result, I've spent most of today either chatting with, talking to or on hold with other agents just to get my original plan back in place and my Apple Music working again.
We're sorry to hear of all the trouble you went through, and your feedback is always valued. Is everything back the way you wanted it to be?
-Melissa
No! I have been waiting for 2 weeks now to get a replacement phone. I don’t know if the new iPhone is a lemon, or Verizon service. Either way, both companies have done a HORRIBLE job in taking care of a long and loyal customer. I will be making g some changes!
Lerollins1, we understand the importance of having a fully working device, and we're sorry to read about the issues you've experienced with your iPhone. Could you please tell us more about what's going on with your device? When did this start?
~Izzy
I can't get answers on who changed the account owner on.my account. Customer service says i am now. Yesterday I wasnt, nobody will say who., when it was changed.. who do.i contact?
We are sorry to learn there is some confusion and are happy to help clarify and resolve it together. Sending over a Private Message so we can take a look at your account.
-Kristen
Yes, as a loyal customer for over 20 years and a monthly bill of over $400, you have lost me a client for $130 that was ripped off from me by Verizon for non-performance. I recently added a second line to 3 lines. When I recently went to Europe I shut down the new 2nd line on the 2 phones that were taken with us. My line worked fine but my wife's phone would not receive text messages and internet service. I tried to contact Verizon but apparently it does not keep international hours. After 2 hours of valuable priceless irreplaceable time spent I finally corrected the problem by reactivating the 2nd line on the phone with the problem.
When we left for Europe both of us had 12 days of Travelpass credits available to us. My phone bill was 10.27 for the one day of extra travel service. We were within 50 feet of each other 99% of the time . Her bill was over $120 because she did not receive the credits and we had to use both lines to get service.
I have spent almost 2 hours today trying to get s simple credit but to no avail. The first hour was wasted and when I asked for a manager I was hung up on. The second call I did get a $50 credit for my inconvenience (my value about $700 in time wasted) and nothing for the rip off of the Travel Pass charges.
I just got call dropped the 3rd time after I called to begin cancelling services, specifically the 2nd lines that ripped me off the first time. On this call I discovered that I have been fraudulently charged for 2nd 2nd line that should have been removed from my account.
Actively looking for a new carrier after 20 years and searching for regulatory bodies to report this to.
Hello,
-Natasha
Never used. I signed up for a second number but change those numbers right away on 3 line. 2 extra new numbers got canceled but the 3rd did not. So, I am paying for a 3rd line that was never used.
@socalrocky wrote: Never used. I signed up for a second number but change those numbers right away on 3 line. 2 extra new numbers got canceled but the 3rd did not. So, I am paying for a 3rd line that was never used.
Thank you for those additional details. Be on the lookout for a Private Message from us so that we can investigate your billing concerns further.
-Andi
I need someone at corporate who can help me with my phone and a 3rd party Vitra who services NJ verizon
Hey there, Rowjimmy69. We're here to help. Could you please tell us a bit more about what's going on? How can we assist?
~Izzy
For the last several weeks, I have been on the phone, for hours, with customers representatives and still have no solution to my problem.
For months, I have been trying to resolve my issue, causing frustration and disbelief in Verizon’s values.
Throughout the months, I have spoken with an agent by the name of Shane (#*****), Gina (#*****), Nicole (#*****), Francis (#*****), and countless others. A few agents refused to give me their agent ID number. I spoke to an agent by the name of Anne, in order to resolve my issue. As per usual, Anne was unable to assist. Anne stated she will transfer me over to someone who will be able to assist. After minutes waiting, an agent responds and tells me their name is Bianca. Soon after, I discovered that Anne – whose full name is Angeline (according to another agent) impersonated Bianca . Anne placed me on hold, only to answer, as if I am speaking to a different representative by the name of Bianca. Of course, Bianca told me the same thing Anne said.
The representatives are avoiding any possible solutions. This must be investigated immediately! I expect a response, immediately. At this time, I am requesting contact information for corporate and all necessary departments. Furthermore, I am requesting my service be restored as soon as possible.
Hello YMS. We're sorry for the issues you have encountered. Please let us know if you still require assistance. We will be happy to try and assist in any way we can.
~Ivone
I have been saying the same thing about these employees ... They are reckless w their words and held to no accountability . If I hear another rep tell me that they are sorry for my experience .. this is not the service we want our customers going through but rest assure i am here to help you and resolve your issue . Or this is another one I hate !!! ..... Thank You for being a long time, loyal customer w Verizon for almost 15 years now . These employees are being self destructive at our expenses and it's being allowed by upper management cause they haven't put their foot down on it . I filled a complaint yesterday and I hope they accept my proof ihave built , of how much their employees are out of control . I have all my recorded conversations of every interaction, lie, etc .... I am so ready for Verizon to have to pay dearly .
We are here to support you. Sending you a private message now.
-Cryssie
Same thing im going thru!! Feel like these people are playing with me .
We want to get you the solution and answers you need, Oldeschool69; we're sending a private message your way to help further.
-Cait
On October 23, 2024 I called into Verizon to cancel my service because I have been lied to about my bill for the past four months. I was told that my bill was gonna be a set amount every month and my bill has been substantially more than what I agreed to in my contract. I was on the phone for five hours today trying to cancel my account. I was hung up on by multiple supervisors and customer service representatives. I spoke to a supervisor named Abhishek who told me that I was unable to cancel my contract. I was calling to pay all of my phones in full to buy out of my contract. Which is an option in the buyout policy. He told me that I could not get out of my contract multiple times. I paid two phones in full, and one of the phones was put on my last bill preventing me from going to another service. This was also done without my permission and without my acknowledgment, leaving me stuck in this contract until I receive a final bill. Basically forcing me to pay for service that I no longer want. Abhishek then told me that if I paid off my Wi-Fi hotspot equipment in full that he would be able to reinstate the 3rd line so I could pay it in full and get out of my contract. I was not required to pay for hotspot equipment because I’m still within the 30 days of returning it. So, technically it should’ve been free, but I paid it just so I could finally be done with Verizon. Once I made the payment of $350 in full for the Wi-Fi equipment he told me he had to put me on hold. 45 minutes later he and came back to the line and told me that he was unable to reinstate my third line and that I was unable to get out of my contract. He told me that I could call back after I thought about it for 24 to 48 hours and if I still wanted to cancel my account, then they would be able to reinstate the other line and I can pay it in full.
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