How do I report poor service?
Duffin11
Enthusiast - Level 1

How do I report poor service. I get 0-1 bars up and down my entire block. The reception is horrible and I am thinking about switching to AT&T to resolve this. Who can come out/test tower nearby and let me know why it’s so bad. I am located in 08057 and it only seems this block stretch is the real problem!! Please help! When not on wifi, its impossible to get good service and connection for calls/text/facetime/data. 

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vzw_customer_support
Customer Service Rep
@Duffin11  wrote: When not on wifi, its impossible to get good service and connection for calls/text/facetime/data. 

Running into connection trouble is frustating and I'm sorry you're having that happen. Of course we'd be disheartened to see you leave, and we'd want to take a look at stuff together to see what's going on. Based on what you shared, it sounds like this is happening close to home or indoors. Is is more often a indoor/near the home situation? 

-John

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