How do I view texts online for a second line?
mongotuslan
Enthusiast - Level 1

I have no problem accessing text messages for the main line device phone number which I log in with, but I want to access text messages for the second line device phone number.   Even when I select manage device for the second device, using Account>More>Text Online still takes me to the text for the main line device phone number.   I have the same problem access Verizon Cloud Storage for the second device phone number, so I would greatly appreciate advice on this as well.  

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jav6
Champion - Level 3
Spoiler

@mongotuslan wrote:

I have no problem accessing text messages for the main line device phone number which I log in with, but I want to access text messages for the second line device phone number.   Even when I select manage device for the second device, using Account>More>Text Online still takes me to the text for the main line device phone number.   I have the same problem access Verizon Cloud Storage for the second device phone number, so I would greatly appreciate advice on this as well.  


You have to log in using the profile login of the line you want to see the texts (integrated messaging).  Of course, you have to know the credentials for security.
...Just another VZW customer...trying to offer some assistance...
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mongotuslan
Enthusiast - Level 1

I had set up a login for the second line on vtext.com twenty years ago, but that password no longer works.   I am not sure how to go about setting up a profile for the second line, at least not without needing some kind of authentication response from the phone itself and the second line phone is broken.  Can you give me some clues on how to do this?  Thanks!

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vzw_customer_support
Customer Service Rep

Let's make sure you get all available options! Please review the following information and let us know if it helps! https://www.verizon.com/support/knowledge-base-94861/~Geo

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Piecake
Enthusiast - Level 1

I'm having the same issue and that link didn't help me at all.  It was just a 404 error for an expired page.

jav6
Champion - Level 3

@Piecake wrote:

I'm having the same issue and that link didn't help me at all.  It was just a 404 error for an expired page.


Try removing the /~Geo from the link. Not sure if the page that comes up is helpful to the issue.

...Just another VZW customer...trying to offer some assistance...
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