I got the Disney+ bundle through Verizon that included Hulu and espn. I recently decided I didn't want it anymore. I did some research and found if you have Disney+ through a third party (like Verizon) you have to cancel your subscription first and THEN you can delete your entire Disney+ account (email password etc) all through Verizon. I successfully cancelled my bundle subscription but can't fully delete my Disney+ account info on Verizon or the actual Disney site. I can log into my Disney+ account online through Disney on a computer but it doesn't give me an option to look at my account settings because I have to first resubscribe to a plan. Verizon only gave me the option to unsubscribe from the bundle, and not to delete my Disney + account. Please help.
1989Camaro, I'm sorry to hear about the issues you're experiencing when trying to delete your Disney account. To find out how to delete your Disney account, please click here: http://spr.ly/6601PCQn9 If you're unable to follow the path listed in the link above, we'd recommend reaching out to Disney directly for further assistance: http://spr.ly/6602PCQni We hope this helps.
~Izzy
Your link is pointing to Disney account which is not same as Disney+. Also I cannot delete Disney + account on their website because it says I am not the account holder. And it happens because the account is created through Verizon thus I cannot do it. And according to Disney you have to provide a way to delete the account.
Please provide a way to delete the account otherwise you donโt comply with CCPA which requires you to provide a way.
Hello, kkalin78. My apologies to hear you want to cancel your Disney bundle but help is here. Please see the link below for the steps to remove the Disney bundle. Please ensure that you are logged in as the account owner of the online My Verizon account to complete this step.
https://www.verizon.com/support/knowledge-base-233616/
-Natasha
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