How to cancel a porting request for mobile

hi91
Enthusiast - Level 2

Hi, I made a port request but I want to cancel it. I cannot call any customer service numbers because I don't have an active verizon number. Thank you!

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1 Solution
SynthpopAddict
Champion - Level 2

Hopefully this has been straightened out, but if not...

If your port to Verizon finalized, you'd have to port your number back out to whatever other carrier you want.  But if the port is stuck somewhere in nowhere land where it is not showing up under Verizon and you have no service whatsoever, I'd think you could ask your previous carrier to cancel the port and they would get the number back.

Verizon's Porting Department can be reached by calling 888-844-7095.  You don't need a Verizon line to call them, just a working phone.

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I'm not a Verizon employee, just another customer trying to help.

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7 Replies
vzw_customer_support
Customer Service Rep

Happy Wednesday! Being on top of you account is crucial, especially if you are managing your port request. Verizon is here to help.

 

Let's gather more info. Did you port out of Verizon Wireless or were you porting into Verizon Wireless?

~Gilbert

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hi91
Enthusiast - Level 2

Hi thanks for replying. I made a request to port into verizon. I want to cancel it.

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vzw_customer_support
Customer Service Rep

Thank you for the additional information. We are sad to read that you no longer want to port your services to Verizon, but we understand your position and we are here to help. We will be reaching out to you in Private Message to further assist.

-Andi

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hi91
Enthusiast - Level 2

thank you so much for your help

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Nkm123
Newbie

Hi, can you please message me. I am in the same boat and now stuck nowhere.

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SynthpopAddict
Champion - Level 2

Hopefully this has been straightened out, but if not...

If your port to Verizon finalized, you'd have to port your number back out to whatever other carrier you want.  But if the port is stuck somewhere in nowhere land where it is not showing up under Verizon and you have no service whatsoever, I'd think you could ask your previous carrier to cancel the port and they would get the number back.

Verizon's Porting Department can be reached by calling 888-844-7095.  You don't need a Verizon line to call them, just a working phone.

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I'm not a Verizon employee, just another customer trying to help.
hi91
Enthusiast - Level 2

Thank you so much for the idea