How to remove pending order from account

[seeturner1]

For the past few months i've noticed that my Fios account is showing  a "pending order" and notes that "your current plan will be updated in 5 minutes and then you'll be able to place additional orders"

However, I have not placed any orders on this account in some time so i"m not sure why it's showing.

I would like to get it removed and am unsure how to do this. I am now waiting to  to chat with a live again, but have been waiting for almost 20 minutes. 

I was hoping to look at what a plan upgrade would look like to move to 2g fios internet but cannot do that while there's a pending order still showing on my account.

I would rather not have to call ,but if I have to I can.

[seeturner1]

i am on a chat right now and the agent is insisting the account shows there's no pending order on their side, but i'm insisting that it's showing on my side and I dont want to discuss any upgrades until that's removed as i like to look at everything myself.

[seeturner1]

 I am now at almost four hours of chatting with different Verizon people to get this figured out. It's ridiculous!