I have been trying since last March (2024) to get a reconciliation and history of my Verizon Rewards Dollars since switching to Verizon in December 2020. The desktop app (via the link at the bottom "Verizion Visa Card") shows $1800 or so in lifetime earnings, but only around $250 available. NO ONE at Verizon can tell me what happened, or guide me to a way to see where the difference between $1800 and $250 went. Synchrony can't help because Verizon chose to set the account up in such a way that all Synchrony can do is to send to Verizon each month how many Verizon Rewards Dollars you earned. And Verizon lacks a way to view what you earned and what you redeemed going back more than a year or so. I am almost ready to contact the Consumer Financial Protection Bureau or my state Attorney General - or send a letter demanding binding arbitration. Has anyone else gone through this experience? Verizon Rep after Verizon Rep has tried to help, it's been escalated, etc. But a ticket is created and the tech support team just closes it without explaining why. This has happened numerous times. At a certain point, doesn't this become fraud? Word to the wise, I love the rewards categories (e.g., some of them at 4x) but DO NOT try to save up your points. Verizon will "lose" them and is then either unable or unwilling to tell you where they went. Set your rewards to go toward your monthly bill or cancel your card. YOU HAVE BEEN WARNED.
Hi E321. We do understand the frustration with getting Reward details on the Verizon Visa Card. Yes, the app does provide you with insights on Rewards, Verizon Dollars earnd, and Rewards by category.These resources may be helpful
Synchrony eService Website: verizonvisacard.syf.com
Verizon Visa® Card FAQ page: verizonwireless.com/support/verizon-visa-card-faqs/
Verizon Dollars FAQ page: verizonwireless.com/support/verizon-visa-card-faqs/#verizondollars
-Deb
Respectfully, no it does not. The system only shows history back through the beginning of last year -- and nothing in terms of redemptions. Please tell me where I can view the lifetime history of my Verizon Rewards Dollars. If Verizon says I have earned $1800 lifetime, but only have $250 -- where did they go? They do NOT expire. So where is the difference between $1800 and $250? Thank you.
Hi there E321. Your satisfaction is our priority and I would like to investigate this further with you. I will be sending you a private message.
-Erica
I am also having issues. I have made too many phone calls to count. I have documented most of them. I have accumulated nearly $700 in Verizon rewards, but no one will let me use them. It's a VERY long story, but I switched carriers when no one at wireless would help me . . . even after sent to the "escalation" team. After being a loyal customer for over 14 years, I quit. I've tried unsuccessfully since September to use my Verizon rewards dollars to pay my Fios bill. Now Verizon says I forfeited my rewards when I cancelled my wireless service. The Verizon Visa site detailing the rewards says you only forfeit if you cancel BOTH wireless and Fios. Please help me! Talking to Verizon reps is about as useful as banging your head against the wall.
I cannot see my lifetime rewards. I have access to nothing. Which app can you see the rewards? I appreciate your help.
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