ID verification issue
asiashamya
Enthusiast - Level 1

When I click the link to verify my ID it says "invalid request". I called the fraud prevention team and all they did was send another email with the same invalid request link. How can I verify my ID? I have until July 1st.

0 Likes
3 Replies
vzw_customer_support
Customer Service Rep

We appreciate your efforts with trying to get your credentials uploaded. To align with the correct specialists we recomend working with the Fraud Department in real time to troubleshoot.

-Melissa

0 Likes
asiashamya
Enthusiast - Level 1

How?

0 Likes
vzw_customer_support
Customer Service Rep

Here are the details and contact information for our Fraud Prevention Team

Phone
Phone:888-483-7200
 
Hours of Operation
Sun-Sat7:00AM - 11:00PM ET
 
We hope this helps. 
0 Likes