Hi,
I have an excellent credit score (820+) and am an existing T-mobile-customer. I was trying to bring in my five lines to Verizon for almost $6500. During the initial credit, there were no issues, and I could place an order. The next thing I received was an email asking for DL, facial reg, and address proof, which I did promptly. To my surprise, I was flagged as unable to verify and give the standard text provided to the rep. At this point, I request supervisor intervention to understand what is causing this. This supervisor goes through it, typing for [phone number removed per the Verizon Terms of Service] minutes, and finally mentions I have a high-risk history. I was so mad with the service I spent 3 days placing my order and then one day speaking to this so-called fraud prevenation team. I read several similar cases in the community.
The reason for posting here is to understand the bottom line for no approval. A few points come to my mind: 1. They don't need new customers (which I think is primary reason). 2. Most cases found online are porting from T-mobile, either they don't want to transfer them or they think t-mobile customer are high risk (which I have no reason to move from T-mobile to verizon, only reason I was planning to use there international travel plan, which seems reasonable).
I am glad Verizon didn't process my application; I found my current carrier has plans I need if I need to make international travel. My 2 cents,: if you continue to do so, you will not get any new customers. Please improve your fraud protection team algorithm and shed more light so customers can fix the issue rather than you dictating. At least they can provide a proper reason to customers.
Start a new topic or ask questions in the open forum.
