Ineligible to Port In

[bbs1202]

I have previously been a customer of both Verizon and for a short time Visible. I’ve had service with Mint mobile for almost 3 months and would like to move back to service on the Verizon network. 

The issue is that when I check my phone number on https://www.verizon.com/switch-to-verizon/ it says that I’m already a Verizon customer and to contact customer support for questions about my account. 

Any ideas on how long it will take the Verizon system to recognize that I’m no longer a customer so I would be eligible to port back in?

[vzw_customer_support]

Thanks for reaching out with these details, bbs1202! I know being able to port your mobile number is vital. Please send us a Private Note, so we can look into this.

*Alexis

[bbs1202]

I sent a private message and they told me to call Sales. Not super helpful

[vzw_customer_support]

My sales team is the correct team for this, since they directly handle new accounts, and Port ins. If you have any questions on starting new service again, we can most certainly provide any general information you may need.*Deanna