Invalid Gift card Pin
abkochhar
Enthusiast - Level 1

Hi, 

I bought a gift card from Verizon that I am unable to redeem as the gift card pin on the card is only 7 digits. I had another card that i used that had an 8 digit pin. I was able to confirm the balance on the bad GC but am unable to use because of the pin issue. Can someone please help me? I have been on the phone for almost 3 hours now getting passed from one place to another. The 800.876.4141 number is all automated and am unable to reach a human via that. Would appreciate your help.

9 Replies
vzw_customer_support
Customer Service Rep

We're sorry to read about the issue with your gift card. Was the PIN sticker damaged? Where did you purchase this card? ~Peter

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vzw_customer_support
Customer Service Rep

We're here to help with your concern. Please let us know if you still need assistance. ~Peter

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Km117
Enthusiast - Level 1

I received a 200 dollar gift card with a 7 digit pin on the back. Why would Verizon send a gift card with a 7 digit pin when the system asks for 8?

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vzw_customer_support
Customer Service Rep

Hello, Km117. This is definitely concerning. Help is here. Just to confirm, which service did you begin to qualify for the gift card in question? Is this for Verizon Wireless or Verizon Fios? 

-Natasha

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vze4rvch
Enthusiast - Level 1

I'm having the same problem when attempting to use it to pay my verizon fios bill. I verified I have a $100 balance on the card.

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vze4rvch
Enthusiast - Level 1

I first attempted to add the 7 number pin and appended 0-9, none of these worked.

I did the same thing prefixing the 7 digit pin and it worked when I got to 3.

So, adding 3 then the 7 digit pin along with the gift card number, I was successful.

Km117
Enthusiast - Level 1

This didn’t work for me. I received a 200 dollar Verizon gift card for opening a new line and the PIN number is 7 digits long but the system asks for 8 digits. Trying to use it to pay the bill, but now I feel like I just got played.

Keyia112
Enthusiast - Level 1

Same! Just happened to me. It seems to be something to look into legally. It’s like a MACS.

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vzw_customer_support
Customer Service Rep

Hello, Keyia112. So sorry to hear you are experiencing this issue. Help is here. Just to confirm, have you called the number on the back for further assistance? 

-Natasha

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