An Accepted Solution is available for this post.

Invalid Gift card Pin

abkochhar
Newbie
‎07-13-2023 08:53 AM

Hi, 

I bought a gift card from Verizon that I am unable to redeem as the gift card pin on the card is only 7 digits. I had another card that i used that had an 8 digit pin. I was able to confirm the balance on the bad GC but am unable to use because of the pin issue. Can someone please help me? I have been on the phone for almost 3 hours now getting passed from one place to another. The 800.876.4141 number is all automated and am unable to reach a human via that. Would appreciate your help.

5 people had this problem.
10 Replies
An Accepted Solution is available for this post.
vzw_customer_support
Customer Service Rep
‎07-15-2023 09:01 AM

We're sorry to read about the issue with your gift card. Was the PIN sticker damaged? Where did you purchase this card? ~Peter

0 Likes
An Accepted Solution is available for this post.
vzw_customer_support
Customer Service Rep
‎07-15-2023 12:05 PM

We're here to help with your concern. Please let us know if you still need assistance. ~Peter

0 Likes
An Accepted Solution is available for this post.
Km117
Enthusiast - Level 1
In response to vzw_customer_support
‎06-06-2024 03:53 AM

I received a 200 dollar gift card with a 7 digit pin on the back. Why would Verizon send a gift card with a 7 digit pin when the system asks for 8?

0 Likes
An Accepted Solution is available for this post.
vzw_customer_support
Customer Service Rep
In response to Km117
‎06-06-2024 05:23 AM

Hello, Km117. This is definitely concerning. Help is here. Just to confirm, which service did you begin to qualify for the gift card in question? Is this for Verizon Wireless or Verizon Fios? 

-Natasha

0 Likes
An Accepted Solution is available for this post.
vze4rvch
Enthusiast - Level 1
‎12-14-2023 10:40 AM

I'm having the same problem when attempting to use it to pay my verizon fios bill. I verified I have a $100 balance on the card.

0 Likes
An Accepted Solution is available for this post.
vze4rvch
Enthusiast - Level 1
In response to vze4rvch
‎12-18-2023 11:17 AM

I first attempted to add the 7 number pin and appended 0-9, none of these worked.

I did the same thing prefixing the 7 digit pin and it worked when I got to 3.

So, adding 3 then the 7 digit pin along with the gift card number, I was successful.

An Accepted Solution is available for this post.
Km117
Enthusiast - Level 1
In response to vze4rvch
‎06-06-2024 03:50 AM

This didn’t work for me. I received a 200 dollar Verizon gift card for opening a new line and the PIN number is 7 digits long but the system asks for 8 digits. Trying to use it to pay the bill, but now I feel like I just got played.

An Accepted Solution is available for this post.
Keyia112
Enthusiast - Level 1
‎06-18-2024 05:50 PM

Same! Just happened to me. It seems to be something to look into legally. It’s like a MACS.

0 Likes
An Accepted Solution is available for this post.
vzw_customer_support
Customer Service Rep
In response to Keyia112
‎06-21-2024 05:24 AM

Hello, Keyia112. So sorry to hear you are experiencing this issue. Help is here. Just to confirm, have you called the number on the back for further assistance? 

-Natasha

0 Likes
An Accepted Solution is available for this post.
Javicus
Newbie
‎12-05-2024 12:10 PM

I have the same problem. I just received my gift card and the pin is not legible!! Please helppppp

0 Likes