Is My Verizon down or something?
StillOnS8Plus
Enthusiast - Level 2

Unable to sign in to My Verizon, keeps saying locked out, to update pswd, and just continue to another page which says unable to do at this time. Is My Verizon down or something?

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vzw_customer_support
Customer Service Rep

Hello, StillOnS8Plus, I'm sorry to hear you're running into trouble when trying to sign in to My Verizon. I understand you are seeing a message that your account is locked. Are you able to reset your password on this page: https://secure.verizon.com/account/forgot-password/start?ffintercept=Y?

-Lauren

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StillOnS8Plus
Enthusiast - Level 2

No, just says 'Sorry we are not able to process your request at this time'.

VZW pswd reset page.JPG

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StillOnS8Plus
Enthusiast - Level 2

We were dealing with this yesterday as well, they were doing deregistering, etc to try re-register, texting temp pswds, etc, they were apparently getting the same thing, but no one seems to know if the site is having issues which is strange.

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StillOnS8Plus
Enthusiast - Level 2

Still there?

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vzw_customer_support
Customer Service Rep

We want to make sure that you're able to log in. We'll send you a Private Note shortly.

~Jesse

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StillOnS8Plus
Enthusiast - Level 2

Where did you go, find out anything, or?

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StillOnS8Plus
Enthusiast - Level 2

Trying to get this fixed today, as we've been working with VZW customer service for 2 days now, still can't login.

Are there any VZW on this board? Where did you go?

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