Issues Transferring line

angelwings500
Enthusiast - Level 1

I am attempting to transfer my line from a parent account to my own and keep getting the error that Verizon can't connect me to the server and to try again. I have been trying for hours and nothing. In the meantime, my phone no longer works. I can't get or make calls or send text so calling customer service like the chat keeps telling me to do is not helpful! very frustrated. What do I do?

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vzw_customer_support
Community Manager
Community Manager

We did reach out via Private Message to help out with the transfer issue you mentioned. As you can probably guess, this kind of problem requires us to look at the account. We’d need to continue via Private Message to work on the issue. If you still need assistance, please contact us. 

-John

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vzw_customer_support
Community Manager
Community Manager

We are here to support you. Sending you a private note now.

-Cryssie

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vzw_customer_support
Community Manager
Community Manager

We did reach out via Private Message to help out with the transfer issue you mentioned. As you can probably guess, this kind of problem requires us to look at the account. We’d need to continue via Private Message to work on the issue. If you still need assistance, please contact us. 

-John

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