Legal Guardian

[prettycrappie]

We have been appointed legal guardian for an older gentleman with dementia. He is no longer able to manage his account.  How can we gain access to his account using the court documents we have?

The Verizon stores have not been able to help and the customer service line kept insisting he needed to be the one to make the change or be on the line to authorize this. They don't seem to have the information or understanding of how these situations are handled.  There must be a process in place for instances when someone has been deemed mentally incompetent that doesn't require them to make a decision.  

[vzw_customer_support · Accepted solution]

Hello there! You can email Power of Attorney, conservatorship, and guardianship documents to our Verizon Correspondence Team at  Documenti@hq.verizonwireless.com. You can also mail or fax it to:

Verizon
Attn: Correspondence Team
P.O. Box 408
Newark, NJ  07101-0408
Fax: 877-909-3445

The Correspondence Team completes the POA reviews in 48 hours. You'll receive a letter with the POA status, accepted or rejected. Once you have been accepted, we will be able to assist you when you contact us.

• Documents must include: 
  • All pages of POA documentation (not just the first page)
  • The customer's name
  • Account number or MDN
  • The POA requestors contact number
    
    
    

-Erica