Locked out

Teekae
Newbie

Locked out of my online phone account and have forgotten my user ID, password, and PIN, and cannot get help without these, what can I do? I have been locked out for a very long time due to entering the wrong PIN too many times. I have been going on an around-and-around merry-go-round trying to get my account unlocked. Please tell me what to do to get into my online pre-pay phone account!

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1 Reply
vzw_customer_support
Customer Service Rep

Teekee when it comes to your prepaid app, you would need to contact the prepaid tech support team to unlock the app, and help you gain access to it. Call 

888-294-6804
Hours of Operation
Mon-Sat8:00AM - 7:00PM ETSun8:00AM - 5:00PM ET

*Rhonda