Every time i try to log in it ALWAYS redirects me to the wireless account which I NEVER intentionally log into. It is the most frustrating thing. I need to edit my payment information and I can't log in. I see others have this same problem. I am not mixing log ins I am not accidentally doing autofill. It mixes the accounts. They are two separate accounts.
Hi alee6,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
We appreciate you taking your time to reach out here. We get logging in may cause challenges. Have you had a chance to clear cache, shut windows and browser then try again. We have access to work with Vrizon wireless accounts here. If clearing cache does not help, please contact Fios directly for assistance, please call to 1-800-837-4966 Mon-Fri 8:00AM - 7:00PM ET and Sat 8:00AM - 5:00PM ET.
-Deb
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