Logs Me in as Guest
Nugget2021
Enthusiast - Level 1

Hello, I am a long-term Verizon wireless customer. I am trying to log into my online account from my computer to obtain a copy of my latest bill to print out for my business receipts.

For the past three days, when I log in on my desktop computer, it takes my login info, but when it logs me in, it says I am logged in as a guest and will not allow me to look at my account and payment information. 

It had me add a secret question the first time I tried to log in three days ago, and I am answering that correctly, and it is giving me the screen for obtaining a text message verification number, but neither option on that screen allows me to get that text message to verify my account. Very frustrating!

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Re: Logs Me in as Guest
jav6
Champion - Level 3

@Nugget2021 wrote:

Hello, I am a long-term Verizon wireless customer. I am trying to log into my online account from my computer to obtain a copy of my latest bill to print out for my business receipts.

For the past three days, when I log in on my desktop computer, it takes my login info, but when it logs me in, it says I am logged in as a guest and will not allow me to look at my account and payment information. 

It had me add a secret question the first time I tried to log in three days ago, and I am answering that correctly, and it is giving me the screen for obtaining a text message verification number, but neither option on that screen allows me to get that text message to verify my account. Very frustrating!


You probably will have to call customer service, 800-922-0204, to have an agent authenticate you and examine your account for you.

...Just another VZW customer...trying to offer some assistance...
Re: Logs Me in as Guest
vzw_customer_support
Customer Service Rep

Thank you so much for bringing this to our attention, Nugget2021! We would love to help you regain access to your My Verizon account. Please send us a Private Note, for further assistance.

*Mamie

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