Lost access to my $45 credit in my inactive account

[D314]

I purchased my iPhone SE back in March/2023 from Verizon. Because the iPhone SE battery did not last longer than a day. I decided to switch my Verizon unlimited data phone service back to my Verizon Samsung A03. Before my six month commitment for the iPhone SE purchase, I chatted with a Verizon agent to ensure that I would still get my $100 credit at the end of my six months even though I was using my Samsung A03 and not my iPhone SE, I was told to switch back to my iPhone to ensure that I will get my $100 credit. My nightmare began, the unlimited data plan no longer worked with the iPhone, I ended up getting only less than 5 GB a month for my unlimited plan. I chatted with multiple support agents, no one could find out what happened. My iPhone eventually failed to work. One agent pointed out that the iPhone cannot be re-connected while I was not in the USA. Since I was not getting unlimited data, the Verizon agent suggested that I should stop my service until my return to the USA. Now that I am back in the USA, my Verizon account is frozen. I have my userid and my password, but I could not get on. I called the support line, the AI would not connect me to a human agent. I tried Verizon chat, but I could not get through the AI to connect with a human agent. Now how can I access my $45 credit ?

[vzw_customer_support]

We're sorry to hear you've been having trouble reaching us since being back in the U.S. I'm confident we can assist you here. We will send you a Private Message to discuss your concerns further. 

-Danielle

[SynthpopAddict]

If your service was only suspended, then you would still have a monthly phone bill for your US number.  If you were not paying the bill or you asked to disconnect service before leaving the country, then your US number has likely been recycled to someone else if it's been over 45 days since you disconnected service (or you were involuntarily disconnected for not paying the bill).

Can't speak for the credit.  If the iPhone SE was tied to some kind of device deal and you changed the phone to an A03, then that would be considered breaking a contract and you would have lost any credits.