I lost my phone and need to sign in to file a claim. Because I don't have my phone, I can't verify my account with the code that was texted to my phone. Please help.
We're sorry to hear that you lost your phone, and we want to make sure you're able to file that claim ASAP for a replacement. We recommend calling Asurion, the company we partner with for insurance, from another device. You can reach them by calling (888) 881-2622. Here's an FAQ with more information about the insurance process: https://www.verizon.com/support/file-a-claim-faqs/
~Jesse
Hi! I've lost my phone and can't sign in. I want to be able to sign in to my account to see if I have an upgrade available v paying the insurance for a new phone.Please help me sign in.
Hello! We are truly sorry to learn you lost your device and would like to help. In order to review your options a little closer, I'll be sending a Private Message. Please reply to it, so we can get started.
~Maria
I'm having the same issue. I lost my phone, trying to sign in to my account but I cant authenticate as I dont have my phone. Can you send me a private message as well? Please help!!
Hello tolo789. What a challenging experience when our phone goes missing. Please provide more details so we are able to determine which account you are not able to log into due to authentication? Here is information for Apple ID 2-factor authentication that may help you: https://support.apple.com/en-us/102660
-Deb
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