I recently tried to disconnect a line for a nearly new Samsung phone I purchased on March 22 for my elderly grandmother, who sadly passed away shortly after. The phone was barely used, yet I was informed I’d still be charged the full amount to disconnect the line.
As a loyal customer of 23 years, I’m deeply disappointed by the lack of flexibility and compassion shown in this situation. It’s disheartening to see such rigid policies from a company of this size. I hope this feedback encourages more thoughtful consideration of long-standing customers facing difficult circumstances.
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