I'm absolutely floored at my recent experience with Verizon. I should share that I'm a Comcast executive of 20 years so I do understand telecommunications. Recently, my father became medically unable to reside at his home. As financial POA, I did my best to reduce his services, ship back equipment and then ultimately try to cancel his accounts. The process for a financial POA at this company is absolutely horrific. Every person I attempted to reach sent me in circles for weeks as I was unable to track a full account number down for this account. In today's digital age while my father had access to an online portal is was medical unable to login to help me find this information. I provided orders, equipment IDs from returned equipment, the last six of his account number and an official POA document along with services address. Today I was FINALLY able to break into his account to serve up this much needed account number. I am just totally floored that this is how you treat family members that have been named POAs to address these accounts. Also upon gaining access to his account realized that he was not downgraded back in Janurary of this year as requested. This company should be utterly ashamed of this process... I'm again very telecommunications savvy and for me to have had this much trouble I can't even phathom what others in this situation must be going through. What an awful awful process. I will continue to share this horrific story with many. I hope fo the sake of your future you find a better way to support your customers.
Good Day,
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