I am active duty military recently moved to South Korea on military orders. I tried using ID.me to verify for military suspension on our Verizon account and it failed. Emailed my orders as instructed and got reply saying I don’t qualify and mentions state department and non-military not qualifying for suspension under SCRA. I sent my orders a second time explaining that you can clearly see I’m active duty military based in my orders. Second reply also said I don’t qualify without a good explanation. It was simply again stating that state department employees don’t qualify (I am not state department).
I was easily able to suspend service in the past when deployed and stationed overseas by simply sending orders. I’m very confused on why it’s so difficult this time.
We want to make sure that the correct is process for your suspension. Here are more details. https://www.verizon.com/support/suspend-service-faqs/
~Geo
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