More of a warning....

[RMV8]

I just spent countless, and I mean countless hours trying to get straight answers from Verizon on several issues- the upshot being, I will never, ever, use Verizon again and will never, ever recommend them to anyone I know.

1.  I upgraded my phone with a promotion that was offered.  It has taken several months and multiple phone calls to try to straighten out the bill as they failed to include the device credits. Each time I called to correct they assured it would be fixed on the next bill, which it never was. I am going on  the 4th month of trying to straighten this out. 

This occurred because I was told I could exchange an unopened pixel watch for a different color at the store since they didn't have the desired color online.  However, the exchange triggered the deletion of the promotion.  When I tried to correct it they said that was an error and it would be taken care of- it never was 4 bill cycles later and many phone calls.  Then, the phone I was given was apparently defective and they told me they would replace it as the solution. I asked it the replacement would kick out the promotion because of my experience with the watch. They assured me it wouldn't, yet it did.  Again- still dealing with this 4 months later! But that's not all.....

2. Enough was enough (also because my serviced dropped to practically no bars and dropped calls/bad reception after the upgrade- although it wasn't great before), I decided, after 20 years with Verizon,  to switch to a new carrier.  I called Verizon to find out the activation date for the phone and was told that it was the date the replacement phone was activated, not the date of the original phone was received.  I told him the date had to be wrong in that I upgraded a full month before that date and the latest phone was a replacement for the 1 month old defective one that Verizon said I needed to exchange.  He said it didn't matter anyway because BOTH MY DEVICES WERE UNLOCKED.  I confirmed what he was saying by asking- If I go to the store right now and switch carriers, both devices will be unlocked, I don't have to wait?  He confirmed that was true. So after porting the numbers (which deactivates the Verizon service), my phone was LOCKED! 

I called Verizon and was escalated as far as they would go and explained that I was told I didn't have to wait (which I specifically confirmed with the representative) and now I'm stuck without a phone which also serves as a business line.  They said basically -too bad, too sad.  It doesn't matter that they sent me a defective phone and told me to replace it which kicked out the lock date apparently, nor that their own representative assured me the devices were unlocked and I was clear to switch!  I finally reached a manager who agreed I had a right to be upset and said he would appeal the lock rule- which was immediately denied.

MORAL OF THE STORY:  Verizon employees repeatedly gave out false information.  Verizon will not correct the  problem that is the result of their employee misinformation.  Verizon promised all is good only to find out they can't seem to or maybe don't care to resolve billing issues.  No amount of calling to have issues corrected will get you anywhere.  My next call is to file a claim with the state Attorney General's office. 

I googled Verizon and customer service among other things. Apparently, I am far from alone.  Beware....