Multiple accounts same ssn

[2635sadler]

Hey everyone, hoping someone here or a Verizon rep can help before my 30-day window (Nov 4) runs out.

Ordered 5 lines on Oct 5 — deal was 4 free iPhone 17s (256GB), activation fees waived, and a $200 gift card.

Agent said only one phone payment went through, so he cancelled part of the order and made a new one under a “shell account,” promising both would be merged and all promos would stay.

Now my lines are split between two accounts under the same SSN, and Verizon says I have to wait 30 days to transfer — but apparently their system doesn’t allow transfers between same-SSN accounts, so I’m basically stuck paying more than I should.

I’ve spent 15+ hours on calls/chats and just keep getting bounced around.

I just need all 5 lines on one account with the original promos honored and billing fixed.

Anyone dealt with this? Any Verizon rep who can escalate it or get a case owner before my 30 days are up?

Thanks 🙏

[vzw_customer_support]

Thank you so much for joining. We absolutely want your account to be correct and for you to get any promotions that you qualify for. We're sending you a Private Note to help. -James