Hello, after updating the My Verizon App on March 19th, the Verizon Assistant does not load fully. All it does is show the loading screen for a long time and doesn't load to the next area. I am unsure if it is a server issue or if the app needs another update.
We're sorry to read about the issue with the Verizon assistant on your device. Do you get any error message when it times out? What screen do you see when seeing this issue? ~Peter
Just the loading screen, does not load to the chat area
Thank you for this info as it does help, SamsungS21UltraUser. I am sure you have tested this but does this happen while using Wi-Fi as well as using your data on your phone?
-Natasha
Yes, it happens on both Wi-Fi and mobile data, must be server issues
@SamsungS21UltraUser wrote: The issue still persists
Thanks for letting us know you're having issues. So we can better troubleshoot, I'm going to send you a Private Message, so I can learn more details.
-John
Thank you. If possible, can you try uninstalling and re-installing the app?
~Jesse
I can only disable the app, My Verizon came with the phone as it was bought at a Verizon store
Thank you for that update. Will the application allow for you to clear the cache and data for the My Verizon App?
-Andi
Yes, I am able to do so
The issue still persists
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