My phone is broke so I can't log in to your terribly designed website.
Tpalovcik
Newbie

See title. How can you have no other forms of verification?

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vzw_customer_support
Customer Service Rep

We're sorry to hear that your phone broke and you're having problems authenticating your account. You have the option of going to a store with a valid ID and they can access your account. We're also going to send you a Private Note so we can see if there are alternate ways to access it on our side.

~Jesse

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