I'm trying to help my 94 yr old father long distance by getting his bills straightened out into a single checking account that I manage.
He doesn't remember his MyVerizon password & believes that he possibly never had one.
Today I had two people helping me with his phone in hand to reset the password. It's a never ending cycle of accepting the message to reset the password, create the new password and confirm. It then goes back to the beginning. After five attempts we all gave up.
I'm at a point where I'm going to put him on my AT&T family plan and just shut down his Verizon account.
Also, there is no instruction on password requirements, so just that took two attempts to guess exactly what Verizon requires. Example: doesn't allow Password5 as password (Temporary in my case as I was going to set to a strong password once I got in.) I understand why, but call it out up front rather than a vague message of "Please enter a valid password"
Looks like you are losing a 29 yr customer because your website people are clueless.
I visited a local Verizon store and they were clueless.
So I went down the street to the AT&T store and got a port request going.
Amazing that this is an ongoing problem that Verizon knows about, yet isn't correcting.
Buh bye! 👋
We're sorry to read about the issue you've experienced with resetting your password. We're here to help. We'll be sending a private message. ~Peter
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