Need customer service

[NancyPace]

So after many hours on the phone with customer service and final communication with a customer care supervisor.  I was unable to resolve my issue with the  defective phone that I have received from Asurion.  I did everything they ask even changed out the phone 2 xs.  Resent everything that could be reset.  Even opted to upgrade to the S24 Ultra  for 2 lines.  I have been a customer for 23 yrs coming up on 24 years and I have finally realized there is No Loyalty given for being a good customer for this long.  All I asked was that they match the same offer that AT&T  had offered me for my trade in.  Nope the supervisor went silent .  At one point I had thought my phone had dropped the call.  she kept repeating that the only promotion that is being generated is what had been offered. So that is telling me is that I am only a number generated in the system and the almost 24 years of loyalty and  being a top AAA customer means nothing.   What I am taking away from this experience is customer satisfaction is not going to happen, So go with the competitor and the lower price.   

[SynthpopAddict · Accepted solution]

Some people intentionally switch carriers every few years to take advantage of whatever "new customer" offers are out.  Inevitably, the rates are going to go up once the honeymoon period ends.  It is no different with my cable ISP, who constantly runs ads targeting new customers, yet me with my 24 years of loyalty and counting doesn't get anything (and I just got a price hike to boot).  It's an industry practice...