I recieved an offer get a phone on you with a trade in. Not only ha e I been getting charged for the phone last two months but I never got a credit for my trade in. I have been a customer for like 10 years but am seriously considering switching to Spectrum. Please if your gonna respond do it to my email [email address removed per the Verizon Terms of Service]
Hey Keith47, I know how important trade-in offers are when purchasing a new device, as they are something I closely watch when I do the same. Regrettably, we don't offer support via email, and I am happy to help right here. Please be on the lookout for a private message from me, since we will need account access.
-Joseph
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