I'm SO frustrated. There is no way to reach a live person. Someone else commented on this and Verizon responded (in 2018) to press 0 after the prompt menu. There is no longer a prompt menu just a stupid robot. When you say "Help
it sends you to a text that is completely irrelevant to your issue. I have had Verizon since 1993 and am very likely changing providers because of this. Worst service ever
We value your long time of loyalty, and we are here to help. We will be glad to provide you with immediate personal assistance. Please tell us, what's going on?
~Geo
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