I purchased Fios and went to redeem my offer for a chromebook and $100 credit on the Samsung store many times, but the link wasn't working when I got to the Samsung store (occasionally the laptop would work but the prepaid credit was nowhere to be found). I chatted with a rep at Verizon and a rep at Samsung and the rep at Samsung suggested it was a technical issue on your side.
Please send me a working link ASAP or walk through another solution as it's been over a month since I was meant to be able to redeem this offer.
Hi oblivs77,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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