I've been trying to activate the Nurse discount but whenever I sign in to the ID.me page, I receive a 'Sorry" message from Verizon. I've tried this for several days but keep having the same results. I've used the online Chat and Phone Chat, and have followed all the recommendations but nothing works. Why doesn't Verizon fix this ongoing problem? Do they do this in the hopes that people will just give up?
I asked if they could call me once the problem was fixed and they said 'no' because they only deal with incoming calls. What a waste of time.
RSM6, the last thing we want is for you to have any problems with your nurse discount! Let's figure out what's going on with your registration. Just to be sure, were you able to register with ID.me and are having problems only with Verizon or are you having issues registering for ID.me? Do you think we can have a screenshot of the issue with any identifying information blocked out so we can get a better idea of what's going on?
~Jesse
After logging in to the ID.me page, I am directed to this page where I receive the 'Sorry' message.
Thank you so much for the screenshots. Just to be sure, did you use this website to start the process: verizon.com/Nurses When you were registering for ID.me, did you get a request for extra info or anything like that so they could verify your employment?
~Jesse
Yes, I started at the Verizon website. I clicked on the Check Eligibility link which took me to the id.me website where I signed in to my existing account and then received the previously referenced message. I've done this on two different browsers, multiple times on multiple days, and explained it to multiple Customer Service Reps, none of whom has been able to help. I have family who are in Customer Service and IT and this poor response and ongoing lack of resolution would never be tolerated at their companies.
Thanks for clarifying those details for me, RSM6. I did have some additional clarification questions, just so I can make sure we're headed down the right path to get this resolved. When you're on the id.me page, what do you see? Do you get any message about being verified or asked for any documents? Or, is this what happens immediately after signing into id.me?
-Joseph
I'm trying to register for the discount. Uploaded screenshot of my nursing license in id.me. It processes endlessly and doesn't resolve. Does Verizon have a workaround? Thanks in advance
First and foremost, thank you for what you do for your patients and your community, nschirra. I know how important every discount can be, and I am here to help. I apologize that we cannot view the screenshot you have shared. I do know that the process does have to happen through ID.me in order to qualify. Does this happen if you try to use a different web browser, or a private/incognito browsing window as well?
-Joseph
nevermind! resolved - don't see a way to delete my last post
Thanks for the update. I'm glad you were able to get this resolved. Thanks for reaching out.
-Jazzy
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