Ongoing Issues with Verizon Business Account and Request for Phone Return

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I am writing to address several issues experienced since switching to Verizon's business plan.

Key Issues:

1. Account Management:

   • It took 3-4 months to enable my team to manage their billing and accounts, despite repeated assurances that this was possible. I spent hours on the phone and in-store, making over 20 visits, texting and numerous calls without resolution until recently.

2. Billing Discrepancies:

   • The communicated rate of $35 per line plus fees was not honored. Despite this, actual monthly costs have been significantly higher, leading to dissatisfaction and most of my team leaving Verizon.

3. Communication and Service Issues:

   • I've experienced unresponsive customer service, being put on hold indefinitely, and never getting to speak with a supervisor. Documentation and communication from your representatives have been inconsistent and frustrating.

Current Request:

I would like to know if it is possible to:

• Return my phone to Verizon.
• Transfer my number to Comcast to consolidate my accounts and move to a more suitable service provider.

Please advise on the steps required to achieve this.

[vzw_customer_support]

We are sorry to read that you've been having issues with your business account, as we always want to make sure we are able to proivde you with a great experience. This platform does not have business support at the moment. The best option, would be to contact our Business Team directly for further assistance.

~Freddy